Last updated: 12 August 2026
1. Introduction
Welcome to Sophie’s Canine Academy (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect personal information when you visit or use our website:
https://www.sophiescanineacademy.co.uk
We process personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
The website does not require you to create an account or provide personal information simply to browse the website.
We collect personal information when you choose to contact us or submit an enquiry through the website.
This may include:
- Your name;
- Your email address;
- Your telephone number;
- Details of the service you are interested in;
- Information about your dog, where you choose to provide it;
- Any other information you include in your enquiry or message.
Information about your dog may include details such as their name, age, breed, training needs, behaviour or other relevant information that you choose to provide when enquiring about our services.
Please only provide information that is relevant to your enquiry and avoid including unnecessary sensitive or confidential personal information.
3. How We Use Your Information
We use the information you provide to:
- Respond to enquiries;
- Discuss and arrange dog walking services;
- Discuss and arrange 1-2-1 dog training sessions;
- Discuss and arrange puppy training classes;
- Understand your requirements and your dog’s needs;
- Communicate with you about your enquiry, booking or services;
- Provide and manage our services; and
- Maintain appropriate records relating to enquiries and customers.
We will not use your personal information for unrelated marketing purposes unless you have separately provided consent or we otherwise have a lawful basis to do so.
4. Lawful Basis for Processing
Under UK data protection law, we must have a lawful basis for processing personal information.
When you submit an enquiry or request information about our services, we generally rely on legitimate interests as the lawful basis for processing your information. This allows us to receive, consider and respond to enquiries and manage our services.
Where processing is necessary to take steps at your request before entering into an agreement or contract, we may also rely on this lawful basis.
Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time.
5. How We Receive Your Information
We collect personal information directly from you when you:
- Submit an enquiry through our website;
- Contact us by email;
- Contact us by telephone; or
- Provide information to us in connection with our dog walking or dog training services.
We do not intentionally collect personal information about you from third-party sources through this website.
6. Sharing Your Information
We do not sell, rent or trade your personal information.
Your information may be processed by trusted third-party service providers where this is necessary to operate the website or provide our services, such as website hosting, email or website form providers.
Where third parties process personal data on our behalf, we take reasonable steps to ensure that appropriate data protection and security measures are in place.
We may also disclose personal information where required to do so by law or where necessary to protect our legal rights.
7. How Long We Keep Your Information
We will only retain personal information for as long as reasonably necessary for the purposes for which it was collected.
Information submitted through an enquiry form will generally be retained for as long as necessary to respond to and manage the enquiry and any resulting communication or relationship.
If you become a customer, we may retain relevant information for the duration of our relationship and for a reasonable period afterwards where necessary for legitimate business, insurance, accounting, legal or regulatory purposes.
We may retain certain information for longer where there is a legitimate business or legal reason to do so.
8. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
9. Cookies
The website may use cookies or similar technologies that are necessary for the website to function correctly.
If non-essential cookies, such as analytics or tracking cookies, are used, the website will provide appropriate information and, where required, obtain your consent before using them.
You can also control cookies through your browser settings.
10. Your Data Protection Rights
Under UK data protection law, you may have the following rights in relation to your personal information:
- The right to be informed about how your personal information is used;
- The right of access to the personal information we hold about you;
- The right to rectification of inaccurate or incomplete information;
- The right to erasure of your personal information in certain circumstances;
- The right to restrict processing in certain circumstances;
- The right to object to certain types of processing; and
- The right to data portability in certain circumstances.
Where we rely on your consent to process personal information, you also have the right to withdraw that consent.
To exercise any of these rights, please contact us using the details provided below.
11. Contact Us
If you have any questions about this Privacy Policy, how we use your personal information, or wish to exercise your data protection rights, please contact:
Sophie’s Canine Academy
Email: hello@sophiescanineacademy.co.uk
Telephone: 07928 921 784
Website: https://www.sophiescanineacademy.co.uk
12. Complaints
If you have concerns about the way we handle your personal information, please contact us in the first instance so that we can try to resolve your concerns.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.
Further information about making a complaint can be found on the ICO website:
https://ico.org.uk/make-a-complaint/
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or the way we process personal information.
Any updates will be published on this page, together with the date on which the policy was last updated.
